Careers

Current Openings

SERVICE TECHNICIAN REPRESENTATIVE

The Service Technician Representative ensures excellent service standards and high customer satisfaction are being achieved to our internal and external customers. As a member of the Customer Service team, this position supports the marketing of Ditch Witch® equipment and parts by establishing and maintaining positive business relationships with existing and potential customers. The employee also performs other duties as assigned.

Classification
Full-Time

FLSA Status
Non-Exempt (Hourly)

Department
Service

Ditch Witch of South Louisiana expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance. Expectations include but are not limited to:

  • Adhere to the company’s policies and support management decisions and goals in a positive, professional manner
  • Represent Ditch Witch with a high level of integrity and professionalism
  • Maintain knowledge and understanding of Ditch Witch products and all policies and procedures
  • Follow established policies, systems and controls to ensure compliance with regulatory laws, guidance and internal policies
  • Knowledge of applicable software, programs, and procedures
  • Demonstrate a willingness to adapt to changing business needs and deadlines
  • Possess a work ethic that includes teamwork, attendance and punctuality
  • Exhibit a professional, business-like appearance, and demeanor
  • Confer with management and departmental team concerning questions, procedures, necessary information, forms completion, and problem resolutions
  • Travel as needed for training or other Company Business.
  • Complete and attend all required in-house/manufacturer training and safety meetings.
  • Meet or exceed expectations for productivity, quality, and safety.
  • Perform repairs and preventative maintenance on diesel and gasoline powered construction equipment in accordance with manufacturer guidelines to include Mechanical, electrical, and hydraulic systems.
  • Utilize hand tools in the repair and maintenance of equipment.
  • Utilize manufacturer electronic diagnostic tools and programs in troubleshooting.
  • Read schematics and technical publications.
  • Perform tasks in shop or at customer’s jobsites.
  • Complete equipment inspection.
  • Install and remove attachments.
  • Wash and clean equipment as needed.
  • Communicate with manufacturers regarding service and warranty issues.
  • Make recommendations regarding repair or replacement of components.
  • Establishes and maintains excellent relationships with customers, clients, supervisors, and coworkers – through positive attitude, professionalism, and proactive communication.
  • Record work performed in detail on service reports, typed and written.
  • Submit detailed inspection forms as required.
  • Must have own tools.
  • Observe all safety procedures and follow all safety guidelines.
  • Maintain a clean organized shop area and tools to prevent potential hazards.
  • Utilize personal protective equipment to minimize safety risks.
  • Perform other tasks as required.
  • Must have a safe driving history and ability to drive company service truck. CDL license is a plus.
  • High school diploma or GED required.
  • Tech school or OEM training – equivalent experience a plus.

This work is physical and requires the following physical activities:

  • Lifting of up to 75 pounds and willing to use the tools (dolly, forklift, overhead crane, etc..) and/or other team members to lift heavy items.
  • Driving as needed.
  • Bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
  • Workdays of 8 hours a day or more, with overtime on very little notice. Regular and predictable attendance is required.
  • Daily computer use will be common in this role.
  • Independently working on jobs, seeking assistance as needed. Able to adapt to changing job assignment and deadlines.
  • A close environment with other employees. The shop environment includes physical hazards such as powered vehicles, pedestrian traffic, overhead storage and moving machinery.
  • Reports To: Service Manager
  • Maintain a positive, professional attitude while working in demanding situations; consistently exhibit a “customer service oriented” manner in dealing with people.
  • Strong electrical hydraulic, mechanical skills, multi meters and test equipment.
  • Demonstrate effective communications skills by telephone, in person and in writing.
  • A good working knowledge of equipment operations and mechanical functions.
  • Self-motivating, high productivity, ability to learn new skills, and reliable in areas of attendance, attention to quality with a cordial, cooperative personality.
  • Bilingual ability a plus.
  • Basic Computer Skills
  • Experience in construction equipment technology (minimum 3 years working experience), electronics, hydraulics, diesel and gas engine. Welding and fabrication are a plus.
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COVID-19 RESPONSE

Ditch Witch of South Louisiana has reopened our doors, allowing customers to enter our building. 

For the protection of our employees and customers alike, we are following recommendations from the CDC including practicing social distancing inside our office area, showroom, parts and service departments. We appreciate your cooperation and understanding. 

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